Live chat is an extremely comfortable source of problem-solving and proper communication. It is easy, fast and infinitely more convenient than email or phone. Professionalism over live chat is as important as when you talk to your customer over the phone or in person. People avoid long-distance phone calls and if they are at busy…

How a chatbot improves customer experiences Many companies use chatbots to reduce operational costs and quick answers. But it improves customer experience in many ways. Afterall these chatbots are made for customers and when a customer is happy with chatbots for many reasons, then it is a win-win situation for both customers and business. Your…